About RohiCare

Care Born from the Heart

Our story, our name, and the values that shape everything we do.

"To be faithful shepherds who bridge the distance between loving diaspora families and their cherished elders in Jamaica providing professional, compassionate care that honours the sacred trust placed in our hands."

רֹעִי
Rohi — "My Shepherd"
"He makes me lie down in green pastures, he leads me beside quiet waters, he refreshes my soul."
— Psalm 23:2–3
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The Name Behind the Care

What Does Rohi Mean?

Our name draws its inspiration from the Hebrew word Rohi (רֹעִי), meaning "My Shepherd." Just as a shepherd provides protection, guidance, and tender care for their flock, we are called to be shepherds for your beloved elders.

This sacred calling shapes everything we do from the gentle hands that assist with daily tasks to the compassionate hearts that provide companionship during lonely moments.

Like a shepherd who knows each sheep by name, we know that every elder in our care is precious, unique, and deserving of the highest level of love and attention.

Read The Shepherd Philosophy →
Our Guiding Principles

The Values Behind Every Visit

These values, rooted in the shepherd's heart, guide every interaction and decision we make.

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Protection & Safety

Like a shepherd who guards the flock, we create a safe haven where your loved ones are protected from harm, loneliness, and neglect.

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Compassionate Care

Our care flows from the heart, not just duty. We understand that behind every service request is a family's deep love and concern.

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Dignity & Respect

Every elder deserves to be treated with the honour they've earned through a lifetime of giving. We preserve dignity in every interaction.

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Faithfulness & Reliability

A shepherd never abandons the flock. We are steadfast showing up consistently, providing stability and peace of mind to families worldwide.

Excellence in Service

We believe that caring for elders is sacred work that demands our very best delivered with professional excellence and attention to detail.

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Cultural Sensitivity

Understanding Jamaican culture, traditions, and values is essential. Our caregivers speak the language of the heart — both literally and culturally.

Our Care Partners

More Than Employees — They're Family

Our care partners are carefully selected individuals who share our values and understand the sacred nature of elder care. Each one is chosen not just for their skills, but for their heart.

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Rigorous Selection

Comprehensive background checks, reference verification, and character assessment ensure only the most trustworthy individuals join our team.

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Continuous Training

40+ hours of initial training plus ongoing education ensure our caregivers are equipped with the latest skills in elder care.

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Heart-Centred Approach

We hire for character and train for skill — ensuring every caregiver brings genuine compassion and cultural understanding to their work.

Professional Excellence

Regular performance reviews, client feedback, and quality assurance visits maintain the highest standards of care delivery.

40+
Hours Initial Training
100%
Background Checked
20%
Above Market Pay
CPR
Certified All Staff
The Story Behind RohiCare

A Letter from Ricardo Smith

Written for every diaspora family who has ever lain awake at night worrying about someone they love back home in Jamaica.

I didn't leave Jamaica because I wanted to.

I left because I had to. My life was in danger, and the island I love the country that shaped everything about who I am couldn't protect me in that moment. So I came to America, carrying Jamaica in my chest and a wound I didn't fully understand yet. That was nearly fifteen years ago.

What followed was not the clean, hopeful story of someone building a new life. It was harder than that. Emotionally, mentally harder than I had words for at the time. I was far from home, navigating a country that didn't know me, while back in Jamaica, piece by piece, things started to fall apart for my family.

The Season Everything Changed

My mother was doing okay. Not perfect, but okay. Then my brother died.

I won't dress that up. He died, and everything that could go wrong — went wrong. My mother entered the worst season I have ever witnessed in someone I love. Grief, deterioration, loneliness, all compounding on each other in a way that felt relentless and cruel. And she was alone.

My other brother wasn't showing up the way she needed. I had no friends back home I could call and say, "Please, just go and sit with her today." Everyone was busy. Everyone had their own life. And I was thousands of miles away, unable to simply be there the person financing everything, asking myself every day: What more can I do from here?

So I tried to hire people. I paid above what anyone in Jamaica was paying for care well above. Thousands of dollars, because I wanted my mother to be okay. I wanted someone to show up and truly be present with her.

"They would take the money and do the bare minimum. Less time than agreed. Less attention than she deserved. And every time I found out, something in me broke a little not with anger, but with a kind of helpless grief that I think only diaspora children truly understand."

My mother, being the Jamaican woman she is, would also resist. Independent to her core. Worried about whether I could actually afford it. Telling me she was fine when she wasn't. The care kept falling apart not just because of the caregivers, but because the whole system around it was broken.

So I made a different decision. I called her every day. One hour, two hours, sometimes three. Not every call was easy. Some days I would just stay on the phone while she watched TVJ News, neither of us saying much. Sometimes I would realise, in the middle of whatever I was doing on my end, that the line had gone very quiet and I would listen carefully and discover she had fallen asleep. I would stay on. Just to be there. Until she'd jolt awake, realise what had happened, and we'd both laugh.

Those moments — I hold them. She is not at a hundred percent today. But she is better. And I am grateful for every single one of those hours.

The Road in Manchester

My father had a heart attack on a road in Jamaica. A lonely road, in the hills of Manchester. He called me.

From thousands of miles away with nothing but a phone, a prayer, and the grace of God I found someone to reach him. He is doing well now. But I have never forgotten what it felt like to receive that call. To be that far away from someone you love in a moment of crisis, and have to trust that the universe will hold them until help arrives.

"That was God's mercy. His grace. His faithfulness. But it should not have had to come to that."

What This Cost Me

I have carried the grief of the brother I lost and the quiet, persistent question of whether the healthcare system could have done more for him. Whether I could have done more. That question doesn't leave you. It gets quieter with time, but it never leaves.

I have felt the specific, particular pain of not being able to go home when someone dies. That pain has its own weight. It doesn't feel like ordinary grief. It feels like a goodbye you never got to say properly.

The mental weight of all of it was immense. I will not pretend otherwise. But I came through it still here, with a sound mind, and with a love for my family and for Jamaica that runs deeper than anything I have ever experienced. A love forged in fire. A compassion earned through pain.

Jamaica has not always loved me back. My story is layered, and there are parts of it I still carry quietly. But my love for my people for the elders of that island, for the families scattered across the world worrying about them that love is unconditional.

Why RohiCare Exists

I am building RohiCare because I lived everything it was designed to prevent.

I know what it is to search desperately for someone you can trust with your parent, and find nothing worthy of that trust. I know what it is to pay generously and receive barely enough. I know what it is to be awake at 2am wondering if your mother is okay, knowing you cannot simply get in the car and drive to her. I know what it is to lose someone and not be able to go home that one never fully heals.

I have been there. All the way there. What some might call hell and back.

And I want every diaspora family, every son, every daughter, every grandchild living abroad and loving someone back in Jamaica to know:

I understand the pain.

I see you.

And I care deeply.

Ricardo Smith
Founder, RohiCare
"The Lord is my shepherd, I lack nothing." — Psalm 23:1

Trust Your Family to Our Family

Let us be the shepherds who watch over your loved ones with the same care, devotion, and love you would provide if you were there yourself.

Start Your Care Journey → Read Our Philosophy